Custom Crating & Logistics (“CCL,” “we,” “our”) is a Chicago-based logistics and shipping provider. We collect personal data when you interact with our website or services, including contact details (name, email, phone, company, address) and shipping details. We also gather technical information (IP address, browser, device type) via cookies and similar tracking tools. For example, personal data typically includes “full names, email addresses, phone numbers” and similar identifiers. We use this information to process your inquiries or orders, improve our services, and send confirmations or updates. You are responsible for the accuracy of any information you provide (such as shipment details or payment information).
Information Collected: We collect data you provide (contact/shipping details, payment info) and data gathered automatically (cookies, log files, analytics). Cookies and tracking technologies let us remember your preferences and analyze site usage. We may use Google Analytics or similar to see how our site is used. Google explains that many sites “use cookies…to stop you from seeing the same ad over and over again, to detect click fraud, and to show ads that are likely to be more relevant” to you policies.google.com. Our site may include ads from Google, Facebook, or other networks; we and our partners use cookies to deliver targeted ads based on your interests (such as sites you’ve visited) policies.google.com.
Use of Information: We use your information to operate our services (e.g. arrange shipping), improve our offerings, and communicate with you. We may send marketing emails or newsletters about promotions or new services only with your consent. You can opt out of these at any time (see below). We do not sell or rent your personal data to third parties. We may share data with trusted service providers (carriers, payment processors, IT vendors) strictly to perform services for you. For example, to facilitate shipments we share address and package info with carriers. We also use data in aggregated form for analysis (to improve transit times, reduce damage incidents, etc.) and for lawful marketing purposes. In line with standard practice, we comply with all applicable privacy laws (e.g. GDPR, CCPA) and respect your rights under those laws (access, correction, deletion, opt-out of sale or profiling).
Cookies & Advertising: We use cookies, pixels, and similar trackers to operate our site and marketing. As Google notes, cookies “help to make advertising more effective” by enabling more relevant ads policies.google.com. We may use Google Ads, Facebook Ads, or other platforms to reach potential customers; these platforms may collect non-identifiable data (via cookies or device IDs) for ad targeting. For instance, our ads may be shown to you on other websites based on your browsing on our site. You can control these tracking tools: most browsers allow you to disable cookies, and you can opt out of Google’s personalized ads via Google’s Ad Settings or industry opt-out pages.
Data Sharing: We will never sell your personal information to any third party. We may share your data with interested parties as needed to fulfill our services or marketing goals. For example, with your permission we might share contact info with a shipping partner or a co-marketing partner. All third parties we work with are required to protect your data and use it only as permitted.
Your Choices: You can access and update your personal data by contacting us. You can unsubscribe from marketing communications at any time via the link in our emails or by emailing us. Browsers offer settings to reject cookies or send Do Not Track signals. Note that disabling cookies or tracking may affect some site features or personalized content. For California residents, you may have additional rights under CCPA (e.g. to request deletion of your data); contact us for assistance.
Security: We use reasonable security measures (encryption, access controls) to protect your data. We retain personal information only as long as needed for our services or as required by law.
Contact: If you have questions about this Privacy Policy or your data, email us at mailto:info@customcratingandlogistics.com or mail us at our Carol Stream, IL address. We periodically update this policy (changes take effect when posted).
