Custom Crating and Logistics is a Chicago-based one-stop-shop transportation service provider that specializes in providing pick, pack, ship, storage/3PL, domestic and international transportation, and white-glove delivery services. CUSTOM mainly focuses on small businesses and interior designers to help make their back-end operation as seamless and pain-free as possible.
Our Goal
Our goal is to sustain an exceptional and trouble-free customer experience by providing outstanding visibility throughout the delivery cycle, reducing transit times, minimizing incidences of damage, and finding key partners to act as an extension of the Custom’s brand. Our transportation partners are at the very center of these initiatives; they ensure that our clients’ delivery experiences are equal to the high quality of our product and brand.
Custom partners with several specialty transportation carriers and final mile delivery providers to provide competitive and quality transportation and delivery services to anywhere in the U.S. and a wide range of international destinations.
- Deliver Environmentally Responsible Client Services
- Provide Employees with an Attractive Working Environment
- Be an Active Community Partner
- Maintain High Ethical Standards
- Drive Continuous Improvement
- Freight Security
- Air & Ocean Cargo Insurance
- Highly Efficient Customs Brokerage
- Clearance and Compliance Service
Where Else Can You Find Us?
Frequently Asked Questions
Yes, we ship almost anything and everything except a few items, including guns and ammunition, alcohol, barrels, food/perishable items. For more details, you can visit our homepage and view the “What we Ship” section for a better reference.
It usually depends on the insurable value, fragility, method of transportation, and the size used. We will choose the most appropriate packaging materials for the maximum protection of your item. We use a wide range of packaging methods and reliable packaging materials, including foam-in-place, Styrofoam, polyfoam wrap, various types of bubble wrap, furniture wrap, corrugated cardboard sheets, and many other materials. Apart from that, we make good quality custom boxes to provide maximum protection and minimum dimensional weight.
We offer a service of custom crating, therefore, most of our boxes are tailor-made as per your needs and this eventually adds up to our customer satisfaction. We have a variety of single, double, or triple wall boxes made using our computerized box maker. However, the sizes and quantities available are very limited. You can always call and ask what we have that day.
The major and most common difference is that freight is a type of shipment that weighs more than 150 pounds and is normally crated or boxed. However, parcels are small, lightweight, individually packaged and labeled, and typically weigh around 75 pounds or less.
We’re located just beside the Chicago airport. We have the means, experience, and personnel to ship your valuables (commercial or otherwise) around the world and locally, all across the United States. With rates that are affordable and sustainable for large and small items
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