By using the Custom Crating & Logistics website or services, you agree to these terms. These Terms and Conditions govern your use of our site and any shipping, packaging, crating, or logistics services (“Services”) we provide. CCL is a Chicago-based logistics provider specializing in pick, pack, ship, and storage services. We partner with carriers and delivery providers to arrange transportation of goods domestically and internationally.
Acceptance of Terms: You accept these Terms by using our site or engaging our Services. Only a written contract signed by both you and an officer of CCL can override these terms. We may revise these Terms at any time; the latest version will be posted online.
Services: CCL will arrange for packing, crating, warehousing, and transportation of goods as requested. You acknowledge that CCL acts as a logistics coordinator (not necessarily a common carrier) and that actual transport may be performed by third-party carriers.
Customer Obligations: You warrant that all items you tender are legal to ship and that you provide accurate descriptions, weight, dimensions, and delivery instructions for your shipment. All goods must be “properly and sufficiently prepared, packed and stowed” to withstand handling and transit. You are responsible for securing and labeling your goods according to industry standards. If you require CCL to pack or crate an item, we will charge you for materials and labor; otherwise, any packing provided by you must meet safe transit requirements. You must disclose any special handling needs and obtain all necessary licenses or permits for your goods.
Prohibited Items: You shall not ship prohibited or regulated items. As required by law and carrier policies, CCL cannot accept shipments containing illegal or dangerous goods. Examples include weapons and ammunition (firearms, bombs, explosives) and alcoholic beverages. These are generally forbidden by carriers. Other prohibited goods may include drugs, toxic chemicals, live animals, and other contraband. If you tender any such items, we may cancel service and you will be liable for any damages or legal penalties. CCL reserves the right to refuse or cancel pickup of any shipment at any time if our staff deems the contents unsafe or non-compliant. Note: This list is illustrative; you should check specific carrier regulations before shipping any unusual item.
Pickup and Delivery: We will arrange pickup of your items at the agreed time and location. Upon delivery, you (or your consignee) must inspect goods for damage or shortage; any visible damage or loss should be documented on the carrier’s delivery receipt. Failure to note damage on delivery creates a presumption that items arrived intact.
Pricing and Payment: All fees (transportation, crating, packing, storage, etc.) will be as quoted or invoiced by CCL. Payment is due per the invoice terms. Any additional charges (fuel surcharges, duties, taxes, special handling, late fees) are your responsibility. If CCL has collected duties or taxes on your behalf, you agree to reimburse those costs.
Cargo Insurance: Insurance is available for loss or damage to shipments (ask CCL about coverage). If you do not purchase insurance, our liability is limited as described below. Even with insurance, you must report claims promptly and follow carrier claim procedures.
Limitation of Liability: CCL’s liability for loss or damage to your goods is strictly limited. We will not be liable for incidental, special, consequential, or punitive damages. Except for our gross negligence, our maximum liability will not exceed the actual value of the lost or damaged items. In no event will we be liable for amounts beyond the declared value or the limits set by the carrier. We strongly recommend proper packaging and insurance. You agree that any claim for loss or damage must comply with applicable carrier rules.
Force Majeure and Delays: CCL is not responsible for delays or failures caused by events beyond our control (weather, strikes, customs delays, etc.). We cannot guarantee delivery dates or transit times. If a shipment is delayed or lost in transit by a carrier, claims and investigations will follow the carrier’s rules.
Intellectual Property: The Custom Crating & Logistics website and its content (logos, images, text) are owned by CCL or its partners. You may view or print pages for personal use but may not copy, modify, or distribute any content without permission.
Links and Third Parties: Our site may contain links to third-party websites (carriers, partners, regulators). We are not responsible for their content or privacy practices. Your use of those sites is at your own risk.
Governing Law: These Terms are governed by Illinois law. Any disputes will be resolved in Illinois courts. If any part of these Terms is found invalid, the rest remains in effect.
Changes to Terms: We may update these Terms at any time by posting the new version on our website. Your continued use of our site or services after changes indicates your acceptance of the revised terms.
Contact: For questions about these Terms or our services, email sales@customcratingandlogistics.com or call us. We can be reached at our headquarters in Carol Stream, Illinois for any notices or legal correspondence.
